Terms and conditions
Applicability
These Terms and Conditions apply to all offers, orders, and agreements between Inara Hair Extensions (hereinafter “we,” “us,” or “the Company”) and the customer (hereinafter “you” or “the Customer”) regarding the sale and delivery of hair extensions and related products and services.
Products and Services
Our website and online store contain information about our products and services. We strive to provide accurate and up-to-date information, but cannot guarantee that all information is error-free.
We reserve the right to change or withdraw the availability of products and services without prior notice. All offers are subject to availability.
Prices and Payment
The prices of our products and services are listed on our website and are subject to change without prior notice. All prices are exclusive of VAT, unless otherwise stated.
Payment must be made at the time of ordering, unless otherwise agreed in writing.
Warranty
We offer a 2-year warranty on our hair extensions and related products against manufacturing defects and faults, effective from the date of purchase.
This warranty does not cover damage caused by improper use, misuse, neglect, improper installation, inadequate care, extreme heat, chemical treatments, or coloring.
In the event of a valid warranty claim, we reserve the right to repair, replace, or refund the defective product. For warranty claims, please contact our customer service and provide proof of purchase. Other repair or warranty claims are excluded.
Delivery
We strive to deliver your order as quickly as possible. The estimated delivery time is stated when placing the order, but this is only an indication. We are not liable for delays in delivery.
Ownership of the products transfers to the customer upon delivery, provided payment has been received.
Return Policy
We have a return policy described in our separate return policy document, which is available on our website.
Complaints Procedure
Inara Hair Extensions places great importance on customer satisfaction. If you have a complaint about our products or services, please follow the procedure below to submit your complaint:
- Contact our customer service team at in**@*****************ns.com
- Provide all relevant information regarding your complaint, including your contact details and order number, if applicable.
We aim to respond to all complaints submitted to us within 72 hours.
At Inara Hair Extensions, we do our utmost to resolve complaints as quickly and efficiently as possible. We investigate complaints carefully and strive to find an appropriate solution, such as repair, replacement, or refund, depending on the nature of the complaint.
Cancellation and Rescheduling of Courses
Registrations for our courses are binding and cannot be canceled with a refund. Refunds will not be issued under any circumstances. If a student cancels the course well in advance for a valid reason, we offer the option to reschedule the course once to a later date. This is done in consultation and is subject to availability. In the event of late cancellation or absence without notice, the right to reschedule is forfeited.
Liability
At Inara Hair Extensions, we strive for the highest possible quality in our products and services. However, we would like to emphasize that:
- We are not liable for any injury to persons or damage to property resulting from improper use, misuse, or neglect of our products.
- We accept no liability for damage caused by improper application of our products.
- We are not responsible for any damage resulting from improper care, exposure to extreme heat, chemical treatments, or coloring.
Our liability is limited to the amount you paid for the product.
The use of our products is entirely at your own risk. We recommend following the instructions for use and care provided with our products to prevent potential damage or accidents.
Copyright and Intellectual Property Rights
All intellectual property rights relating to our website, products, and services remain the property of Inara Hair Extensions. You may not copy, reproduce, distribute, or use any material from our website without our express written permission.
Governing Law and Dispute Resolution
This agreement and any disputes arising therefrom shall be governed by Belgian law. In the event of a dispute, both parties shall endeavor to settle the matter amicably. If this is not possible, disputes shall be submitted to the competent courts in Belgium.
